Enterprise
Websitemaintenance
Overview
Keep your site running smoothly
01
Regular Updates & Security Patches
Keep your website secure with regular updates to core software, themes, and plugins. Our maintenance plans include security patches and vulnerability fixes to protect your site from potential threats.
02
Performance Optimization
Improve your website's speed and performance with our optimization services. We'll clean up databases, optimize images, and implement caching strategies to ensure your site loads quickly for visitors.
03
Backup & Recovery
Never lose your website data with our regular backup services. We create secure off-site backups of your website and database, allowing for quick recovery in case of any issues.
04
Technical Support
Get expert assistance whenever you need it. Our maintenance plans include technical support for resolving issues, answering questions, and providing guidance on your website.
Plans
Website Maintenance Plans
Services
Our maintenance services
01
CMS Updates
Regular updates to core content management systems (WordPress, Drupal, Joomla, etc.) to ensure security and performance. Includes testing updates in a staging environment before applying to live site.02
Plugin/Extension Management
Monitoring, updating, and optimizing plugins, themes, and extensions to maintain compatibility and security. Includes removal of unused or deprecated plugins.03
Security Monitoring
Continuous security scanning to detect malware, vulnerabilities, or suspicious activity. Includes firewall configuration, login security, and protection against common threats.04
Performance Monitoring
Regular checks of website speed, uptime, and overall performance. Includes database optimization, caching configuration, and resource usage analysis.05
Content Updates
Regular updates to website content, including text changes, image uploads, new pages, and form adjustments. Ideal for keeping your website current without needing technical knowledge.06
Backup Management
Scheduled backups of your website files and database with secure off-site storage. Includes backup testing and the ability to quickly restore your site if needed.07
Browser Compatibility Testing
Regular testing across major browsers and devices to ensure your website displays and functions correctly for all visitors, regardless of how they access your site.08
Technical Support
Dedicated support for resolving technical issues, answering questions, and providing guidance on your website. Available via email, phone, or help desk system.
Performance
It pays to be fast
Studies have shown that when page loading times drop from 8 seconds to 2, conversion rates can rise by 74%. Quicker pages also rank higher in search.
74%conversion lift, 8s → 2s
Works with
Compatible with the platforms you already run
Maintenance for popular CMS, frameworks and e-commerce stacks — and bespoke sites too.
CMS & frameworks
- WordPress / WooCommerce
- React / Next.js
- Angular
- Laravel
- Drupal
- Custom / bespoke
What we cover
- Security updates
- Package updates
- Performance optimisation
- Plugin management
- Backup & recovery
- Technical support
Don’t see your platform listed? We likely still support it. Contact us to talk it through.
Need more
Unlock your website to its max potential
Looking for a package that gives your website more resources? Speak to sales and we will spec it from the same UK facility.
Extras
Upgrades & extras
01
SEO Enhancements
Boost your website's search engine visibility with our SEO enhancement services. We'll optimize meta tags, improve site structure, and implement best practices to help your site rank higher.02
Custom Development
Need custom features or functionality? Our development team can create custom solutions tailored to your specific business needs, from new website sections to complex integrations.03
E-commerce Support
Get specialized support for your online store. We provide maintenance and optimization for e-commerce platforms like WooCommerce, Magento, Shopify, and more.04
User Experience Audit
Improve customer satisfaction with our UX audit service. We'll analyze your website's usability and provide recommendations to enhance the overall user experience.05
Security Hardening
Add extra layers of protection to your website with our security hardening service. We implement advanced security measures beyond basic maintenance to safeguard your site.06
Priority Support
Upgrade to priority support for faster response times and dedicated assistance. Perfect for business-critical websites that need immediate attention when issues arise.
Why us
Why choose website maintenance?
The same UK team for hosting, servers and co-location — from a private facility we operate ourselves.
01
Cost-effective
Much cheaper than hiring a server admin or buying your own hardware — rack, switches, backup power and the rest.
02
Grows with you
Upgrade your package whenever you need more, so the plan can grow as the business does.
03
Self-owned data centre
We own the facility in Colchester, so there is no third-party data centre between you and the hardware.
04
99.9% uptime
A 99.9% network service guarantee with our providers, so the connection stays as steady as we can make it.
Questions
Frequently asked questions
- What types of websites do you maintain?
We maintain websites built on all common platforms and content management systems, including WordPress, Drupal, Joomla, Shopify, Magento, WooCommerce, and many more. We also support custom-built websites, though some limitations may apply depending on the technology stack.
- How often will my website be updated?
The frequency of updates depends on your chosen maintenance plan. Our Basic plan includes monthly updates, while our Standard and Enterprise plans offer more frequent updates. Critical security patches are applied as soon as they become available regardless of your plan.
- Do you offer emergency support?
Yes, we offer emergency support for website issues. Response times vary based on your maintenance plan, with our Enterprise plan offering the fastest response times. All emergency requests are prioritized to minimize downtime.
- What is NOT included in the website maintenance plans?
While our maintenance plans are comprehensive, they do not include:
- Complete website redesigns
- Major feature development
- Creation of new content like blog posts or product descriptions
- Custom integrations or plugins
- SEO services
- Email setup and configuration
- Domain name registration or transfer
- Hosting setup or migration
- Security audits or vulnerability assessments
- Any other services that are not listed in the plan details
These services can be added separately or included in our Enterprise plan with custom scope.
- Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your maintenance plan at any time. Upgrades take effect immediately, while downgrades take effect at the end of your current billing cycle. There are no penalties for changing your plan.
- Do you offer a month-to-month option or is a long-term contract required?
We offer both month-to-month and annual billing options. Annual plans come with a discount compared to monthly billing. There's no long-term contract requirement, and you can cancel your service at any time.
- Will you work with my web hosting provider?
Yes, we can work with most web hosting providers. If your current hosting is causing issues with your website, we may recommend migrating to a more reliable host. We can assist with the migration process if needed.
- How do I request changes to my website?
You can request changes through our client portal, by email, or by phone. Each maintenance plan includes a certain number of change requests per month, with additional requests billed at our standard hourly rate.