Enterprise
IT & servermanagement
Overview
Expert IT and server management for your business
01
Remote Office Support
Comprehensive IT support for remote teams and distributed workforces. Our remote office support includes helpdesk services, equipment setup, security management, and remote troubleshooting to keep your team productive from anywhere.
02
Microsoft 365 Management
Expert management and support for your Microsoft 365 environment. We handle user administration, security settings, application configuration, email management, SharePoint setup, and Teams optimization to maximize your productivity suite.
03
Google Workspace Support
Complete support for Google Workspace (formerly G Suite) including user management, security configurations, Gmail setup, Drive organization, and application integration to ensure your team gets the most from Google's collaboration tools.
04
Linux Server Administration
Professional management of your Linux servers with services including performance monitoring, security hardening, updates and patches, backup management, and resource optimization to keep your infrastructure running smoothly.
Plans
IT & Server Management Plans
Services
Our management services
01
Help Desk Support
Responsive support for day-to-day IT issues. Our team provides friendly, efficient assistance via phone, email, and remote access to troubleshoot and resolve technical problems quickly.02
Microsoft 365 Administration
Complete management of your Microsoft 365 tenant including user provisioning, license management, Exchange configuration, security settings, and SharePoint administration.03
Email Security & Management
Comprehensive email protection with spam filtering, phishing protection, data loss prevention, and email continuity services to keep your communications secure and reliable.04
Google Workspace Management
Expert administration of Google Workspace accounts including user management, security settings, Gmail configuration, Drive setup, and application deployment.05
Linux Server Monitoring
24/7 monitoring of your Linux servers with real-time alerts, performance tracking, resource utilization analysis, and proactive issue detection to prevent downtime.06
Patch Management
Systematic application of software updates and security patches across your systems and applications. Includes testing, scheduling, and verification to ensure stability.07
Network Administration
Professional management of your network infrastructure including routers, switches, firewalls, VPNs, and wireless systems to ensure reliable connectivity and security.08
Cloud Migration & Management
Expert guidance in cloud adoption with planning, migration, optimization, and ongoing management of cloud resources across AWS, Azure, and Google Cloud platforms.09
Security Monitoring
Continuous security oversight with threat detection, vulnerability scanning, security log analysis, and incident response to protect your systems from cyber threats.10
Remote Desktop Support
Immediate technical assistance through secure remote connections, allowing our experts to diagnose and resolve issues on workstations and laptops without onsite visits.
Performance
It pays to be fast
Studies have shown that when page loading times drop from 8 seconds to 2, conversion rates can rise by 74%. Quicker pages also rank higher in search.
74%conversion lift, 8s → 2s
Works with
Supported platforms
IT and server management across the suites and operating systems most offices already use.
Core platforms
- Microsoft 365
- Google Workspace
- Linux
- Windows Server
- AWS
- Azure
Systems & services
- Exchange Online
- SharePoint
- Teams
- Gmail
- Google Drive
- Active Directory
- Ubuntu
- Red Hat
- CentOS
- Debian
- Windows 10/11
- macOS
Don’t see your platform listed? We likely still support it. Contact us to discuss the stack.
Extras
Upgrades & extras
01
Advanced Security Package
Enhanced security services including endpoint protection, network security monitoring, penetration testing, security awareness training, and incident response planning.02
Custom Application Support
Specialized support for your business-specific applications with performance monitoring, troubleshooting, updates, integration management, and user training.03
Hardware Procurement
End-to-end equipment sourcing services including needs assessment, vendor management, price negotiation, ordering, delivery coordination, and installation.04
After-Hours Support
Extended technical support outside standard business hours with dedicated emergency response for critical issues that can't wait until the next business day.
Why us
Why choose IT & server management?
The same UK team for hosting, servers and co-location — from a private facility we operate ourselves.
01
Cost-effective
Much cheaper than hiring a server admin or buying your own hardware — rack, switches, backup power and the rest.
02
Grows with you
Upgrade your package whenever you need more, so the plan can grow as the business does.
03
Self-owned data centre
We own the facility in Colchester, so there is no third-party data centre between you and the hardware.
04
99.9% uptime
A 99.9% network service guarantee with our providers, so the connection stays as steady as we can make it.
Questions
Frequently asked questions
- What's included in your remote office support?
Our remote office support includes:
- Help desk support via phone, email, and remote access
- Workstation and laptop troubleshooting
- Software installation and updates
- Device setup and configuration
- Network connectivity issues
- VPN access setup and support
- Remote printing configuration
- Collaboration tools setup and troubleshooting
Our goal is to ensure your remote workers have the same level of IT support they would receive in an office environment.
- How do you handle Microsoft 365 management for businesses?
Our Microsoft 365 management services include:
- User account provisioning and deprovisioning
- License management and optimization
- Security settings and compliance policies
- Exchange Online administration
- SharePoint site setup and permission management
- Teams configuration and governance
- OneDrive deployment and policies
- Multi-factor authentication setup
- Regular security reviews and recommendations
We handle all aspects of your Microsoft 365 environment so you can focus on using the tools rather than managing them.
- What Google Workspace (formerly G Suite) services do you support?
Our Google Workspace support includes:
- User account management
- Gmail configuration and troubleshooting
- Drive organization and sharing policies
- Google Meet setup and support
- Calendar sharing and resource management
- Security and authentication settings
- Google Workspace app deployment
- Mobile device management
- Data migration and backup
We help you maximize your Google Workspace investment with expert configuration and ongoing support.
- What Linux distributions do you support for server management?
We support a wide range of Linux distributions including:
- Ubuntu Server
- CentOS/Rocky Linux
- Red Hat Enterprise Linux
- Debian
- SUSE Linux Enterprise Server
- Amazon Linux
Our Linux server management includes performance monitoring, security hardening, updates and patches, user management, service configuration, backup management, and troubleshooting.
- How do you ensure the security of our systems?
We implement a multi-layered security approach that includes:
- Regular security patches and updates
- Firewall configuration and monitoring
- Antivirus and anti-malware protection
- Multi-factor authentication
- User access controls and permissions
- Security policy implementation
- Regular security assessments
- Security awareness training for your team
- Incident response planning
We continuously monitor for new threats and adapt our security measures accordingly to protect your systems and data.
- What are your support hours and response times?
Our standard support hours are Monday to Friday, 8am to 6pm UK time. During these hours, we aim to respond to:
- Critical issues: Within 1 hour
- High priority issues: Within 2 hours
- Medium priority issues: Within 4 hours
- Low priority issues: Within 8 hours
We also offer extended and 24/7 support options for businesses that require around-the-clock coverage. These options are available as add-ons to our standard plans.
- Can you support our cloud infrastructure?
Yes, we provide comprehensive support for cloud infrastructure across major platforms including:
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform
- Digital Ocean
- Linode/Akamai
Our cloud management services include infrastructure setup, security configuration, resource optimization, monitoring, cost management, and ongoing maintenance.
- What is the minimum contract term for your IT management services?
Our standard contracts are for 12 months, which allows us to properly understand your environment and implement long-term improvements. However, we do offer flexible options including:
- Monthly agreements with a slight premium on the base rate
- Quarterly agreements for short-term projects
- Multi-year agreements with preferred pricing
We're happy to discuss your specific needs and find a contract term that works for your business.